On Friday, June 16, 2023 (16/06/2023), the Directorate of Research and Development BAZNAS published the results of the Muzaki Confidence Index measurement. Muzaki Confidence Index (MCI) is a measurement tool aimed at measuring the confidence of Muzaki in paying zakat through formal zakat management organizations.
The concept of MCI is constructed in two dimensions, which are Behavioral Measure and Attitude Measure Dimension. The Behavioral Dimension consists of several attributes such as Intention to Repeat and Intention to Recommend, while the Attitude Dimension consists of Perceived Quality, Muzaki Satisfaction, and Trust in the Institution attributes. In addition, the Muzaki Confidence Index is also constructed with a multidimensional construction that includes the behavior and attitude of Muzaki while interacting with Zakat managers.
The pilot measurement has been conducted with BAZNAS Muzaki respondents. The regression analysis result shows that Muzaki Satisfaction and Intention to Recommend attributes have the strongest influence on Muzaki's confidence. In addition, the attributes of Intention to Repeat, Perceived Quality, and Trust in the Institution also significantly have a positive impact on Muzaki’s confidence. The goodness of fit value represented by R2 has a high value of 0.8382. This value indicates that 83 percent of the model for Muzaki confidence can be explained by the attributes of Intention to Repeat, Intention to Recommend, Perceived Quality, Muzaki Satisfaction, and Trust in the Institution. More detailed measurement results related to this index can be accessed through a book that has been published on this website.
Through this research, the level of Muzaki confidence in zakat management organizations can be known so this study is expected to be a reference to improve the performance of zakat management in the future. Zakat Management Organizations can develop effective, efficient, and measurable policies related to Zakat management, especially related to Muzaki. Academics and researchers can also conduct similar research to strengthen the Muzaki Confidence Index by increasing the number of respondents and including other relevant variables. It is intended that this study can provide many benefits for zakat management stakeholders.
Rep. PUSKAS BAZNAS